Privacy Policy
Last updated: 14 October 2026
DET Industries Limited (“DET Industries”, “we”, “us”, “our”) respects your privacy. This policy explains what personal data we collect through www.detindustries.com and our related channels, how we use it, and your rights.
1. Who We Are
DET Industries Limited manufactures and distributes footwear and healthcare and hygiene products, with offices in Karachi (Pakistan), Nairobi (Kenya) and the UAE. The DET Industries entity you deal with in your country is the data controller for your personal data. Contact: info@detindustries.com.
2. Information We Collect
- Information you give us: name, company, job title, email, phone/WhatsApp number, country, and anything you write in enquiry, distributor, quotation or careers forms.
- Transaction information: order, delivery and invoicing details for business customers and distributors.
- Automatic information: IP address, browser and device type, pages visited, and referring site, collected through cookies and similar tools.
- Communications: records of emails, calls and WhatsApp chats with us.
We do not knowingly collect data from children under 18.
3. How We Use Your Information
- Respond to enquiries and provide quotations, products and support
- Process orders, deliveries, invoices and payments
- Assess distributor, supplier and job applications
- Send product updates and offers, where you have agreed (you can opt out at any time)
- Improve our website, products and services
- Meet legal, tax, customs and regulatory obligations
- Prevent fraud and protect our systems
4. Legal Basis
We process personal data on the basis of your consent, to perform a contract with you, to meet legal obligations, or for our legitimate business interests where these do not override your rights.
5. Sharing Your Information
We do not sell your personal data. We share it only with:
- DET Industries group companies, to serve you across markets
- Service providers (hosting, IT, logistics, payment and communication services) bound by confidentiality
- Distributors and retail partners, where needed to fulfil your request
- Government, tax, customs and regulatory authorities, where required by law
6. International Transfers
Because we operate in several countries, your data may be transferred between Pakistan, Kenya, the UAE and other countries where we or our service providers operate. We apply appropriate safeguards to protect it in line with applicable law.
7. Data Retention
We keep personal data only as long as needed for the purposes above or as required by law (for example, accounting and tax records). We then delete or anonymise it.
8. Data Security
We use reasonable technical and organisational measures to protect your data against loss, misuse and unauthorised access. No online transmission is completely secure, so we cannot guarantee absolute security.
9. Your Rights
Subject to local law, you may:
- Access the personal data we hold about you
- Ask us to correct or update it
- Ask us to delete it
- Object to or restrict certain processing, including direct marketing
- Withdraw consent at any time
- Request a copy of your data in a portable format
- Complain to your data protection authority, such as the Office of the Data Protection Commissioner (Kenya) or the UAE Data Office
To exercise these rights, email info@detindustries.com. We respond within 30 days.
10. Cookies
We use essential cookies to run the website and analytics cookies to understand how it is used. You can control or delete cookies through your browser settings; blocking some cookies may affect site functions.
11. Third-Party Links
Our website may link to other sites, including social media and WhatsApp. We are not responsible for their privacy practices.
12. Applicable Laws
We handle personal data in line with applicable laws in the countries where we operate, including the Kenya Data Protection Act, 2019, the UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection, and applicable Pakistani law.
13. Changes to This Policy
We may update this policy from time to time. The latest version will always be on this page with its “Last updated” date.
14. Contact
Privacy questions: info@detindustries.com, or write to DET Industries Limited, Plot B-218, Mehran Town, Sector 6-F, Korangi Industrial Area, Karachi 74900, Pakistan.